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Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.
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Job Summary:
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The Information Services Department at SUNY Downstate Health Sciences University is seeking a full-time IT Data Center Technician. The successful candidate will:
- Prioritize tasks in order to optimize the benefit to the organization.
- Operate and control mainframe computers and a variety of peripherals; recognize equipment malfunctions, gross errors, and corrective action.
- Operate and troubleshoot sever systems.
- Perform first-level troubleshooting.
- Assist system administrators in troubleshooting and repair.
- Maintain Datacenter environment and room.
- Monitor and operate computer consoles.
- Take corrective actions required by messages.
- Perform production runs and tasks following installation procedures fulfilling scheduling priorities.
- Perform all physical tasks requiring standing, stopping, walking for long periods, lifting heavy cartons of paper, replenishing stock, moving equipment, and as required to meet installation needs, distribute reports, prepare materials needed for production runs.
- Deal promptly, effectively, and courteously with users; perform help desk functions; problem solves user problems and redirect issues to the responsible support areas.
- Troubleshoot and repair computer and printer equipment.
- Answer incoming calls from center-wide users and route inquire accordingly.
- Generate and deliver daily reports to customers.
- Other duties as assigned by Supervisor.
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Required Qualifications:
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- Experience with Windows Server and Desktop Operating Systems.
- Experience with Z/VM, z/OS, MVS, and TSO is preferred.
- Experience with Linux and MacOS is a plus.
- Experience with Vwmare vSphere and Citrix Virtual Apps (XenApp) is a plus.
- Experience with Network monitoring tools (WhatsUP Gold, SolarWinds, etc.).
- Experience with Microsoft SCCM is a plus.
- Working knowledge of a range of diagnostic utilities.
- Must have a professional manner in written form, telephone, and email.
- Must maintain a professional appearance.
- Support for computer hardware and software.
- Excellent communication skills.
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Executive Order:
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Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
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Equal Employment Opportunity Statement:
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SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at 718-270-3025.
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