Job Opportunities

Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit:

UUP

Job Summary:

The Department of Patient Relations at SUNY Downstate Health Sciences University is seeking a full-time Patient Advocate. The successful candidate will: 

• Report to the Executive Director pro-actively on relevant serious issues requiring immediate action. 
• Greet patients and families at both the ED entrance and hospital main lobby. Assist with helping patients find clinic appointments and patient visitations. 
• Serve as a liaison between patients family members and staff to resolve issues.
• Answer incoming calls regarding patient complaints in a professional and courteous manner. 
• Investigate and respond to patient/family members complaints promptly. Responsible for adhering to the complaint management process for prompt resolution. Documents patient complaints in the Complaint Tracking System. 
• Complete daily rounds on assigned units visiting the new admissions. Expedite services Limited English Proficiency population, ensuring interpretive services are provided. Serves and protects the DMC Community adhering to policies/procedures and professional standards.
• Educate patients about their rights as needed. Adhere to Downstate Principles of Behavior.
• Proficient in Microsoft Suites, Outlook, Word, PowerPoint, and Excel. Working with patient satisfaction data.
• Professional Attire a MUST.

Required Qualifications:

• 1+ year of related experience working with patient satisfaction data.
• Proficient in Microsoft Suite, i.e. Outlook, Word, PowerPoint, and Excel.
• Professional attire.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Working toward a Bachelor's Degree is preferred.
• Bilingual preferred (Spanish and/or Haitian Creole).

Work Schedule:

Variable Days; 11:00am to 7:00pm

Salary Grade/Rank:

Salary Range:

Commensurate with experience and qualifications

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Equal Employment Opportunity Statement:

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at 718-270-3025.