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Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.
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Bargaining Unit:
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UUP
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Job Summary:
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The Department of Library Services at SUNY Downstate Health Sciences University is seeking a full-time Instructional Support Assistant. The successful candidate will:
- Report to the Audio-Visual Manager and provide direct support to the faculty, students and staff users of the teaching and technology resources in the University's shared spaces.
- Be responsible for proactively managing the department's resources and supporting their successful use.
- Respond to any audio-visual and technical needs in supported spaces.
- Provide telephone and e-mail support for incoming client request for room space and AV equipment, including desk coverage in the Learning Resource Center as needed.
- Conduct regular inspections of supported areas to assure installed AV systems are in proper working order, cleaned and supplied.
- Provide training on the operation of AV and instructional system
- Assist in the collection of data on usage, attendance, inspections and other metrics.
- Support use of standard installed software on computers in shared classrooms and labs.
- Maintain the inventory of movable, spare, and installed AV equipment.
- Provide temporary equipment solution or room accommodations in case of technical emergency and affect repairs as quickly as possible.
- Perform other duties as assigned.
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Required Qualifications:
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- Bachelor's Degree in Engineering, Educational Technology or related area.
- 5+ years of related work experience.
- Technical knowledge a wide variety or audio and video equipment, including control systems such as Crestron Extron.
- Experience with Learning Management Systems, Lecture Capture, synch-and asynchronous collaboration tools, web conferencing, and other instructional technologies.
- Excellent decision-making, organizational, written and verbal skills.
- Commitment to high quality and responsive service.
- Strong Windows, Mac OSX and mobile OS skills.
- Must be self-motivated, detail oriented, able to take initiative to resolve problems and meet deadlines in fast-paced environment.
- Ability to make sounds decisions, often in stressful situations.
- Strong interpersonal skills, assertiveness and confidence.
- Strong presentation skills.
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Preferred Qualifications:
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- Avixa CTS Certification and/or other technical certification a plus.
- Medical simulation experience a plus.
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Work Schedule:
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Monday to Friday; 7:30am to 3:30pm
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Salary Grade/Rank:
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SL-1 |
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Salary Range:
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Commensurate with experience and qualifications
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COVID-19 Vaccination Requirement:
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An approved COVID-19 vaccination.
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Executive Order:
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Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
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Equal Employment Opportunity Statement:
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SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu
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