Job Opportunities

Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit:

CSEA

Job Summary:

The Department of Ambulatory Care Services at SUNY Downstate Health Sciences University is seeking a full-time Hospital Patient Services Clerk 1.

Hospital Patient Services Clerks perform a wide variety of routine clerical duties in outpatient hospital/clinical settings where there is frequent contact with patients and their families (e.g., admissions; emergency room; billing; etc.). Incumbents interview patients to obtain financial information, medical data, and personal histories; arrange and schedule appointments; explain appointments and hospital procedures to patients; direct patients to the appropriate locations and coordinate with various hospital departments to ensure efficient patient flow; arrange patient transportation for hospital admissions; ensure the safe handling of patient valuables; issue information for birth and death certificates; accept and process patient payments; and perform related medical record functions. All incumbents perform various duties and functions in conjunction with the overall operation of a facility and/or location to which they are assigned. 

Illustrative Duties

When in an emergency room, inpatient or outpatient admissions unit, central admitting department, or clinic:

• Interview patients by phone prior to the date of admission, or in-person on the date of admission regarding their name, address, health insurance information, health status, and next-of-kin; and enter this information in the computerized database.
• Obtain and record patient information by interviewing patients either in person or on the telephone for financial information, medical data, and personal histories.
• Direct patients to the appropriate locations and coordinate with various hospital departments to ensure efficient patient flow.
• May explain appointments, registration, and check-in and check-out procedures to patients.
• Contact insurance companies to obtain routine authorizations for appointments, testing, and prescriptions; and coordinate referrals to ensure coverage.
• Process various patient forms and obtain specific coding information as needed from appropriate staff, prior to charge or order entry.
• Determine hospital bed availability.
• Arrange and schedule appointments.
• Arrange patient transportation for hospital admissions.
• Ensure that patient charts are accurate and in order.
• Ensure the safe handling of patient valuables and payments.
• Issue information for birth and death certificates.
• Perform related medical record functions (manual and electronic) including chart pulling, chart preparation, and release of information for continuum of care or insurance company requests.

Required Qualifications:

• Open Competitive: 1-year of full time clerical, secretarial, or patient care experience in a health care setting.

Preferred Qualifications:

Work Schedule:

Variable Days; 9:00am to 5:00pm (Full-Time)

Salary Grade/Rank:

Salary Range:

As per civil service guidelines

• $37,121 to $45,864 Base Salary plus $3,400 Location Pay

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Equal Employment Opportunity Statement:

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu